Frank Cloutier: Former CTO, Imaging and Printing Group, Hewlett-Packard Company
Mr. Cloutier has had a long and distinguished career with Hewlett-Packard Company that began over 29 years ago. He is credited with launching and building several significant businesses for HP, including Inkjet printers, handheld computers and notebook computers. With numerous patents in the computer and computer peripheral field to his credit, Mr. Cloutier has been recognized with a number of industry awards, including the National Science and Technology Medal from the nation of Singapore and the Contributor of the Year Award from the American Society of Materials. In addition, Mr. Cloutier is a past member of the executive committee of Singapore’s National Science and Technology Board, as well as past chairman of the Institute for Manufacturing Technology in Singapore. As the Chief Technology Officer for HP’s Printing and Imaging Group (IPG), Mr. Cloutier is responsible for strategic businesses and defining the IPG technology roadmap, growth initiatives, and strategic investments. Mr. Cloutier is also responsible for establishing and working with HP’s technology partners. Mr. Cloutier has a bachelor’s of science degree in physics from Northeast Louisiana University, where he graduated magna cum laude in 1973. He also completed the Advanced Management Program at the University of Hawaii in 1991.

Paul Ingram: Founder, Ingram Labs, Inc.
Mr. Ingram founded Ingram Labs in 1994 and is a recognized expert in the art of Internet-related design, interactivity and user experience. His leadership has been recognized in recent projects for Boeing, Microsoft, AT&T Wireless, Sun Microsystems, E*Trade, and Washington Mutual Bank. As an Interaction Specialist, Mr. Ingram is well known within the Internet community for his consulting work in investor communications, entertainment, and experience design.

Jack Smith: Co-Founder, Hotmail
As co-founder and Chief Technology Officer for Hotmail, Mr. Smith invented the first Web-based email service, which sparked an Internet revolution with Hotmail the leader to this day. Prior to founding Hotmail in 1996, Mr. Smith played a key role at FirePower Systems, where he designed integrated circuits for use in high performance PowerPC workstations. His engineering experience began at Apple Computer where he worked on several of Apple's early PowerBook laptop systems.

Dr. Herbert A. Dollahite: VP, Automation, Tools and Services, Oracle
Dr. Dollahite is currently a Vice President at Oracle, responsible for setting the direction for Oracle's internal Global IT architecture, the development of automation and productivity tools for Oracle's internal IT operations, as well as overseeing the service and support for all IT related activities for Oracle University. In this role, Dr. Dollahite champions best practices to ensure Oracle's employees and customers receive reliable and effective IT solutions on schedule and within budget. He brings to this position more than 30 years of software engineering and quality management experience. Prior to joining Oracle in 2003, Dr Dollahite was a Sr VP of Information Technologies, Cable & Wireless responsible for development activities in North America. Previously, Dr Dollahite's was EVP of Customer Support and Services for Exodus Communications, where he led their rapid growth and effective delivery of world class services. Before this, Dr Dollahite worked for Apple Computer, where he led Apple's integration quality efforts and served as a senior member of the company's Software Issues Forum and Architecture Council. Before joining Apple, Dr. Dollahite served 20 years in the U.S. Army, retiring in 1994 with a rank of Lieutenant Colonel. Dr. Dollahite holds a Bachelor of Science in Engineering degree from CornellUniversity, a M.B.A. from the Colgate Darden School of Business Administration at the University of Virginia and a Ph.D. in Computer Science from the University of Alabama, Huntsville.

Venkat Varada
Mr. Varada brings over 15 years of experience in technology and management. He has vast experience in building Engineering, Operations and Professional Services teams. He most recently served as Director of Professional Services at Cable & Wireless ( Exodus ) and before that he successfully built and ran the Northern California Operations for Exodus Communications. Prior to that Mr. Varada was an Engineering manager at Nortel Networks. He started out his career at Schlumberger where he was part of the core team that developed the first VLSI component test system of its kind which was successfully deployed in many production facilities around the world by some of the industry’s largest chip manufacturers. Mr. Varada holds a BS and MS in Computer Science and Mathematics.

JD Savelli: Marketing
Mr. Savelli brings extensive experience in marketing, business development and sales management. Mr. Savelli is known for growing businesses to profitability internationally in both B2B and Retail Fortune 500 companies. In his last position as Marketing Vice President for Maxtor, Mr. Savelli is credited for establishing the company's leadership in supplying enabling solutions to the PVR segment (TiVo, Replay). He also led the product definition and successful launch of the award-winning OneTouch(tm) product line. Mr. Savelli holds an MBA from Wharton and B.S. from HEC-Paris.

Mary Kroeger: Application Engineering
Ms. Kroeger brings 25 years of large-scale application design and software development experience to CustomerNation. She expertly defines and translates numerous business requirement specifications into robust application solutions. Prior to joining the CustomerNation team, Ms. Kroeger served as an Associate V.P. of Applications Development for First Franklin Financial and as a Senior Applications Consultant at Symantec. Previously she also held various applications management positions at Acuson and 3Com.

Paul Horst: Client Services
Mr. Horst joined the CustomerNation team in September 1999 after serving on the founding team of bigguppy.com, an Internet media company in Seattle. Mr. Horst's diverse skills include public speaking, writing and sales. Over the past 12 years, Mr. Horst has been in great demand presenting sales and personal development seminars on personal and professional skills. Mr. Horst spearheads CustomerNation's account management and customer interaction services. He holds a B.A. in music from Multnomah College.