More than just a “point solution”, eBox™ offers your company a comprehensive customer support solution for achieving the three key metrics of total customer success.

World-class Customer Service

• A fully integrated customer support queue that consolidates everything - phone calls, voice messages, emails, web support requests, and more.
• A dual-use Knowledge Base/ FAQ that helps support agents (local or remote) quickly find the right answers to peoples’ questions.
• Technology that automates the capture of customer data, product data, problem data, resolution data and agent response data as a natural part of every interaction.

Unparalleled Customer Satisfaction

• A content-rich product page for reinforcing the total customer experience and building brand loyalty.
• A product specific self help page, dynamically listing answers to frequently asked questions for those products relevant to the customer.
• A friendly support request page that enables your company to efficiently take customer service to the next level.
• An intelligent contact page that gives your customers contact instructions within eBox enabling your company to gather customer information before the call for faster and more efficient service.

Unprecedented Customer Loyalty

• A highly personalized home at your company’s web site for everything they need to know about their products.
• A message box where timely communication can be automatically posted over the life of a person’s ownership experience.
• A special deals venue where precise customer marketing can take place and where customers can view personally relevant cross-sell and up-sell offers at will.
• Privacy sensitive communication that can all happen within the anonymity of a person’s eBox anytime, anywhere.

		Your customers know where to get help...
		...you know how to give it.